Returns & Refund Policy


Last Updated: 25-AUG-2025

At GLOW RICH, we want you to love your skincare products as much as we love creating them. If for any reason you are not fully satisfied with your purchase, please review our Returns & Refund Policy below.

🛒 Eligibility for Returns

Due to the personal and hygienic nature of skincare products, returns are accepted only under the following conditions:

  • You received a wrong item or a damaged/defective product.

  • You must notify us within   5–7 days of receiving your order.

  • The product must be unused, unopened, and in its original packaging.

❌ Please note: We cannot accept returns for opened, used, or partially consumed products due to hygiene and safety reasons.

🔄 Return Process

  1. Email us at glowrichhelpcenter@gmail.com with your order number, reason for return, and product images (if applicable).

  2. Our team will review your request and provide approval with return instructions if eligible.

  3. Once approved, you must ship the product back to us within  7 days.

  4. Customers are responsible for return shipping costs unless the product received was incorrect or damaged.

💰 Refunds

  • Once we receive and inspect your returned product, we will notify you regarding your refund status.

  • Approved refunds will be issued to your original payment method within  7–10 days.

  • Shipping fees are non-refundable.

📦 Exchanges

We do not offer direct exchanges. If you need a replacement product, please place a new order once your refund is processed.

📬 Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or used skincare products

  • Items purchased during clearance or sale events

  • Gift cards

⚠️ Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at glowrichhelpcenter@gmail.com with proof (images/video). We will send a replacement at no additional cost.

📞 Contact Us

If you have questions about our Returns & Refund Policy, please reach us at:

📧 Email: glowrichhelpcenter@gmail.com

📞Phone no: +91 8700844371